Michelle brings a wealth of administrative experience and a strong background in customer service to her role as Collections Officer and Administration Support at Strategic Lawyers. With a meticulous approach to managing accounts and client communications, Michelle plays a key role in overseeing debt recovery processes and ensuring accurate record-keeping. Her professionalism, attention to detail, and ability to handle sensitive matters with discretion make her a trusted member of our administrative team. Michelle’s calm, solutions-focused mindset contributes significantly to the smooth operation of our day-to-day legal practice.

With over two decades of experience in customer service, administration, and reception across the communications, medical, dental, and corporate sectors, Michelle brings a wealth of professionalism, leadership, and reliability to every role she undertakes.

Michelle is a highly experienced Collections Officer, Senior Receptionist and Administrator who excels in supporting busy practices. She has worked across medical centres, dental surgeries, physiotherapy clinics, and healthcare equipment providers, always delivering exceptional service with integrity and care. Known for her ability to manage operations with efficiency and empathy, Michelle is passionate about creating a welcoming and well-organised environment for clients and staff alike.

Her extensive background also includes sales and customer relationship management, with a notable 18-year tenure at Telstra, where she honed her communication, complaints resolution, and problem-solving skills.

Michelle is a dependable team player with strong leadership qualities, proven by her ability to train and support staff, streamline administrative processes, and assist with marketing efforts in growing practices. Michelle always demonstrates high work ethics, adaptability, and a commitment to excellence.